Refund Policy
Effective Date: 1st June 2025
This Refund Policy outlines the conditions under which refunds are provided for bookings made with Gola Tours, in accordance with EU consumer protection laws and Google’s advertising policies.
1. General Conditions
- Full refunds are available for cancellations made 15 days or more before the travel date.
- Partial refunds of 50% are available for cancellations made 7 to 14 days prior to the travel date.
- No refunds are provided for cancellations made less than 7 days before the travel date, except in cases of force majeure or documented emergency.
2. Non-Refundable Services
Some services, such as airline tickets, promotional offers, or last-minute deals, may be non-refundable. These terms will be clearly stated at the time of booking and must be acknowledged by the customer.
3. Refund Process
Once your refund request is approved, the refund will be processed through the original payment method within 7 to 14 business days.
4. How to Request a Refund
To initiate a refund, please email support@golatours.com with the following details:
- Booking ID
- Full name used during booking
- Reason for cancellation
5. Force Majeure
In the event of unforeseen circumstances such as natural disasters, pandemics, strikes, or other force majeure events, Gola Tours may offer a travel credit or partial refund depending on the specific case and supplier agreements.
6. Chargebacks and Disputes
If you are dissatisfied with our service, we encourage you to contact us before initiating a chargeback through your bank. We are committed to resolving issues fairly and transparently.
7. Changes to this Policy
We may update this Refund Policy from time to time to reflect changes in our services or legal requirements. Updated versions will be posted on our website.
8. Contact Us
If you have any questions or require assistance, please reach out to our customer support at info@golatours.site.